DearSirorMadam,Asacustomerwhohaspurchasedanelectronicdictionaryfromyourstore.Ifeelquietdisappointedwiththequalityofthedictionary.Thepurposeofwritingthisletteristomakeacomplaint.Firstandforemost,thereissomethingwrongwiththescreenofthedictionary,whichprevented.mefrompreparingwellfortheupcomingexam.Morever,Iamdissatisfiedwithyourafter-saleservice.Itwasyouwhopromised24-houronlinesupport,however,nooneansweredwhenIcalledtwice.Therefore,youaresupposedtoprovidemewithanewoneorrefundmymoney.Ikindlyrequestyouhandleitassoonaspossible.Yourssincerely,LiMing
